We try to get back to emails within 24 hours, but sometimes we get backlogged. That’s why we would absolutely love your help in making it easier for us to answer quickly! There’s three ways to email us, and here they are.
Regular Message
Want to send us a regular ol’ message? 99% of the time, it’s Koichi (Mr. Author) who gets these, so you can start your message off with “Dear Koichi,” if you want. Some examples of “regular” messages.
- Just want to say “hello”
- Want to ask a question
- Want to share something with us
- And pretty much anything else
We usually get back to these within ~24hours, often sooner though things are a little slower on the weekend (we still check things, though!)
Alternatively, you can just send an email to hello@textfugu.com or koichi@textfugu.com. Whatever meets your fancy / floats your boat is fine with us!
Zomg Emergency!!!!
Oh no! Something terrible happened! D: If you send a message through this form, we get text messages on our phones and an alarm goes off. Maybe it wakes us up from sleep, but that’s okay, as long as it’s an emergency! Some examples:
- Your account isn’t working and it should be!
- TextFugu has gained sentience and has taken over Skynet
Not too many messages fall under this category, but if they do, we want to make sure we’re helping you as quickly as possible.
We’re all in the PST timezone, though, so if it’s in the middle of the night we may not be able to get to it right away. Any other time? We’re on it faster than you can shake a stick at.
Want To Submit An Error Instead?
If you found an error that doesn’t need to be fixed this very instance (spelling, content, anything!) please use this form to submit it. It helps us to keep track of everything and it also donates $1 to a charity of your choice, which is pretty snazzy.