I guess you did everything as Koichi told you to, and your audio is still not working. I had the same problem as you till yesterday. When you download the Anki files from the site and unzip it, you probably put in into the the folder you created. But you should also put “the .anki file and the media files” into Anki’s “collection folder”, the one Anki itself has created, too. “C: >Users> Documents> Anki> User1> collection.media” for me, it worked perfectly well like this. hope it works well for u too